Emergency management
Master Plumbers is here for support during natural disasters.
Contact the Master Plumbers team if you have any questions or require support in any form.
Flooding safety
Keeing yourself and others safe with electricity and gas >>
Emergency Services Key Contacts
| Emergency hotline | Immediate life-threatening situations | 111 |
| New Zealand Police | Non-emergency police assistance | 105 |
| New Zealand Fire and Emergency | Fire and rescue services | 111 |
| St John Ambulance | Medical emergencies and ambulance services | 111 |
Civil Defence and Emergency Management
| Ministry of Civil Defence & Emergency Management | 04 817 8555 |
| Local Civil Defence Emergency Management (CDEM) Groups. Local authorities are responsible for CDEM in their area | www.civildefence.govt.nz |
Local Government
Contact your local council for emergency management information specific to your area.
Utility Providers
| Electricity | Contact your local electricity provider (eg, Vector, Genesis Energy) |
| Gas | Contact your local gas provider (eg, Contact Energy, Nova Energy) |
| Water and Sewer | Contact your local water and wastewater provider (eg, Watercare, Wellington Water) |
Medical Services
| Healthline 24/7 medical advice |
0800 611 116 |
| Local hospitals and medical centres | Contact information varies by location. |
Public Health Department
| Ministry of Health | 04 496 2000 |
Transportation Authorities
| New Zealand Transport Agency (NZTA) | 0800 4 HIGHWAYS (0800 44 44 49) |
| Public Transit Agencies Contact your local public transport provider (eg. Auckland Transport, Metlink Wellington) |
www.nzta.govt.nz |
Community and Volunteer Organisations
| Red Cross New Zealand | 04 471 7172 |
| Volunteering New Zealand | 04 384 3639 |
Insurance Providers
Contact your insurance company or refer to their policy documents for emergency-related claims or assistance.
Technical advice
- CHASNZ Risk Guide to Working on Flood Damaged Properties
- Rheem Advice on Flood-Affected Water Heaters
- BRANZ Bulletin: Restoring a Home After Flood Damage
- Gas Safety advice from Powerco
- WorkSafe advice on keeping safe during cyclone and flooding recovery
- WorkSafe: Working with silt or contaminated soil after (also check your council website for local information)
Business support
Contractual guidance
Contractual guidance due to severe weather and flooding from the Construction Sector Accord. Read it HERE>>
Extreme weather: business information
Information from business.govt.nz on insurance claims, employment issues and more. Find it HERE>>
